State Farm® Insurance Agent Andy Barajas
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Chilen 1
May 1, 2025
5
out of
5
rating by Chilen 1
"Carmen was very helpful, polite, and professional."
We responded:
"Thank you for your wonderful feedback! We're so glad to hear that Carmen provided helpful, polite, and professional service. She takes great pride in ensuring our customers have the best experience possible. If you need anything else, don’t hesitate to reach out—we’re always here to help!"
Mike Hart
April 30, 2025
5
out of
5
rating by Mike Hart
"Andy, Carman did a great job. I requested just a small change to take Teri off the Cooper, a car she never drives. She called me today to confirm that it was done. Attention to small details is important to me."
We responded:
"Thank you so much for your kind words and feedback! We're thrilled to hear that Carman provided excellent service and ensured that your request was handled promptly and accurately. Attention to detail is something we strive for, and it's great to know that it made a difference for you. If there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your trust in us"
Carmen Haim
April 30, 2025
5
out of
5
rating by Carmen Haim
"I had a good customer service experience with Carmen she was very professional, caring , knowledgeable , attention to detail."
We responded:
"Thank you so much for sharing your positive experience! We're thrilled to hear that Carmen provided you with exceptional customer service. She takes great pride in being professional, caring, knowledgeable, and attentive to detail, and your kind words truly validate her efforts. We'll be sure to share your feedback with Carmen and the team. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again!"
Michael Jaquez
April 29, 2025
5
out of
5
rating by Michael Jaquez
"Nelly, was such a great help. She answered the questions I asked and was very polite and professional. I really appreciate her being patient with me as well. THANK YOU SO MUCH!!!!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Nelly provided such great assistance and made your experience with us so positive. Patience, professionalism, and attentiveness are qualities we strive for, and we're so happy Nelly exceeded your expectations. We’ll make sure to pass along your appreciation to her. If you ever need anything else, don’t hesitate to reach out. Thanks again for sharing your feedback!"
Islom Abdukarimov
April 28, 2025
1
out of
5
rating by Islom Abdukarimov
"Extremely Disappointed After Years of Loyalty – Dishonest and Unreliable Service I was previously a loyal customer of Andy Barajas Insurance Agency for over six years. My earlier review reflected some appreciation for their efforts to fix mistakes, even when errors had occurred. However, after repeated problems and clear dishonesty, I can no longer recommend this agency in good faith. Throughout my time as a customer, I gave them many chances. Unfortunately, after working with them long enough, I realized that they repeatedly lied about my coverage details. On several occasions, when I caught them providing inaccurate information, they were left speechless and would attempt to transfer me to another agent, claiming that person “knew better.” My father also had a poor experience with them, noting early on that this agency was dishonest. Most recently, my experience this month confirmed my decision to withdraw my support. I contacted the agency at my father's request to make an early payment for our homeowners insurance. The agent informed me that payment could not be accepted because the policy renewal was still two months away—a claim that made little sense. I then explicitly requested that the new bill be sent directly to me rather than to my mortgage company, as applying it through escrow would increase my mortgage payments. The agent confirmed via text message that they would send the bill to my home address (I have proof of this conversation). Despite this agreement, three days later, the bill was sent directly to my mortgage company without my consent—exactly what I had asked them to avoid. This behavior shows a complete disregard for the customer's clear and direct instructions. Shockingly, the same issue occurred last year, causing my mortgage payment to increase unexpectedly. That time, I had to spend hours on the phone to resolve the problem, and my father had to intervene and argue with the agent. When confronted, the agent excused their actions by claiming, "Most people prefer it this way," as if that justified ignoring my explicit request. Whether or not other customers choose to have their escrow accounts billed is irrelevant—agents should never assume or impose decisions, especially when clear, documented instructions are provided. What finally made me rewrite my review was the blatant disregard shown after I had been assured that the bill would be sent directly to me. After six years of loyalty, I feel this agent operates based on personal judgment rather than following State Farm’s policies and standards. In my experience, they are not trustworthy, are willing to mislead customers, and fail to respect the relationship built over years. I can no longer recommend Andy Barajas Insurance Agency to anyone who values honesty, professionalism, and customer respect."
We responded:
"Thank you for sharing your positive experience with our Agency. It's great to hear that the reliability and transparency have earned your trust over the years. Your insight into how premiums can adjust fairly over time is valuable, especially for younger drivers who might initially face higher rates. Your recommendation highlights the importance of quality coverage and consistent service over just the lowest price, which is an important consideration for many when choosing an insurance provider. I'm sure others will find your perspective helpful in making their own decisions about insurance."
aprille ross
April 26, 2025
5
out of
5
rating by aprille ross
"Nelly was amazingly helpful with my insurance needs. Thank you soooo much!!"
We responded:
""Thank you so much for your kind words! We're thrilled to hear that Nelly was able to assist you with your insurance needs. We’ll be sure to share your feedback with her—it'll make her day! If you ever need anything else, don’t hesitate to reach out. 😊""
Dr. Monique Levermore
April 21, 2025
5
out of
5
rating by Dr. Monique Levermore
"Bruno is so kind and knowledgeable!! Such a pleasure to come to this office!!"
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that Bruno made your visit such a positive experience. We’re lucky to have him on our team, and your feedback means the world to us. We look forward to welcoming you back to the office soon!"
Alicia Lerea
April 17, 2025
5
out of
5
rating by Alicia Lerea
"Una maravillosa persona, muy buena explicación De seguros"
We responded:
"¡Muchas gracias por tu comentario! Nos alegra saber que la explicación sobre seguros fue clara y útil. Estamos aquí para ayudarte en todo lo que necesites. 😊🙌 #ClienteSatisfecho #ExcelenteServicio"
clara sanchez
April 17, 2025
5
out of
5
rating by clara sanchez
"Great customer service they’re always trying to have you updated everything ."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that our customer service team has been able to keep you updated. We truly appreciate your support and look forward to continuing to serve you! 😊🙌 #CustomerService #HappyCustomer"
Mardoqeo Aguilar
April 15, 2025
5
out of
5
rating by Mardoqeo Aguilar
"Muy buena persona para la explicación súper clara, era lo que esperaba, gracias Bruno"
We responded:
""¡Muchas gracias por compartir tu experiencia! Nos alegra saber que Bruno pudo brindarte una explicación clara y que cumplió con tus expectativas. Si necesitas más ayuda o tienes alguna otra pregunta, no dudes en contactarnos. ¡Gracias por elegirnos! 😊 #ExperienciaDelCliente #ServicioDeCalidad #Agradecidos""
M C
April 14, 2025
5
out of
5
rating by M C
"My sister and I got car insurance, additional for me I got life insurance, the process so easy, Bruno has been so helpful in answering all our questions making everything so smooth and simple. Thank you"
We responded:
""Thank you so much for sharing your experience! We're thrilled to hear that Bruno was able to assist you and your sister with both car and life insurance. Our goal is to make the process as smooth and simple as possible, and it's wonderful to know we achieved that for you. If you have any more questions or need further assistance, don't hesitate to reach out. Thank you for choosing us! 🚗💼😊 #CustomerExperience #InsuranceMadeEasy #ThankYou""
Larry Wagner
April 14, 2025
5
out of
5
rating by Larry Wagner
"My daughter who lives in the Bay Area had a problem with her insurance company (not State Farm). I called & spoke with Fred who answered numerous questions & dealt directly with my daughter, even though she’s not a customer. He gave her excellent advice, & while she is using her local insurance company, Fred acted as if she were a long time client. He was very patient & understanding. Fred & the entire Andy Barrajas Sate Farm team came through as they have always done. Five stars!"
We responded:
"Thank you, Larry, we appreciate you and your business."
Leonel Flores
April 4, 2025
5
out of
5
rating by Leonel Flores
"I have been a customer at State Farm for over a year, I have by far had the great communication and help by Andy's team (Bruno). Very detailed on providing my information and services."
We responded:
"Thank you for taking the time to share your positive experience with us! We are thrilled to hear that Andy and his team, especially Bruno, have been able to provide you with excellent communication and service. Our goal is to ensure that our customers feel well-informed and supported, and it’s wonderful to know that we have met your expectations."
azy As
March 27, 2025
5
out of
5
rating by azy As
""I had an excellent experience working with Bruno for my car insurance needs. He was incredibly knowledgeable, patient, and thorough in explaining my options, making sure I got the best coverage at a great rate. His professionalism and dedication to customer service truly stood out. I highly recommend Bruno to anyone looking for a smooth and hassle-free insurance process!""
We responded:
"Thank you so much for your wonderful review! We are thrilled to hear about your excellent experience with Bruno. It’s fantastic to know that his knowledge, patience, and thoroughness helped you find the best coverage at a great rate. If you ever need further assistance, please don't hesitate to reach out. We’re always here to help!"
Grace Dominguez
March 27, 2025
5
out of
5
rating by Grace Dominguez
"Great customer service from Devin and the office. Highly recommend!!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that you had a great experience with Devin and our office. Your recommendation means a lot to us. We're here to help anytime you need. Best regards!"
sinatsushi
March 26, 2025
5
out of
5
rating by sinatsushi
"Spoke to Devin about my insurance needs. He expressed the importance of knowing how each coverage works. Great customer service here!"
We responded:
"Hi! Thank you so much for your feedback. We're glad to hear that Devin was able to clearly explain the importance of understanding each coverage and that you had a great customer service experience. We're always here to assist you with your insurance needs. Best regards!"
MARIA SILVA
March 26, 2025
5
out of
5
rating by MARIA SILVA
"Un muy buena explicación de aseguranzas, gracias Bruno"
We responded:
"¡Hola! Muchas gracias por tu comentario. Nos alegra saber que la explicación sobre las aseguranzas por parte de Bruno fue de tu agrado. Estamos aquí para asistirte en lo que necesites. ¡Saludos!"
Reza Rooh
March 25, 2025
5
out of
5
rating by Reza Rooh
"Thank you Bruno, really good service"
We responded:
"Hi! Thank you for your kind words. We're delighted to hear that you received really good service from Bruno. We're always here to help you with anything you need. Best regards!"
Francisco Ramirez
March 24, 2025
5
out of
5
rating by Francisco Ramirez
"No es mi agente pero me asesoran muy bien, gracias Bruno. Excelente atencion al cliente"
We responded:
"¡Hola! Muchas gracias por tus amables palabras. Nos alegra saber que la asesoría de Bruno ha sido de tu agrado y que has recibido una excelente atención al cliente. Estamos aquí para ayudarte en lo que necesites. ¡Saludos!"
Paola Aguilar
March 21, 2025
5
out of
5
rating by Paola Aguilar
"Muy agradecía con la asesoría de Bruno!"
We responded:
"¡Muchas gracias por tu comentario! Nos alegra saber que la asesoría de Bruno fue de tu agrado. Estamos aquí para ayudarte siempre que lo necesites. ¡Esperamos verte pronto!"
Mary Benz
March 18, 2025
5
out of
5
rating by Mary Benz
"Thank you Bruno really good service"
We responded:
"Thank you for your kind words! We're delighted to hear that Bruno provided you with excellent service. We appreciate your feedback and look forward to serving you again in the future!"
Nelly Rivera
March 17, 2025
5
out of
5
rating by Nelly Rivera
"Buen servicio de Bruno, gracias!"
We responded:
"¡Gracias a ti por tus amables palabras! Nos alegra saber que has recibido un buen servicio por parte de Bruno. Estamos aquí para ayudarte en todo lo que necesites. ¡Esperamos verte pronto!"
vanessa duarte
March 12, 2025
5
out of
5
rating by vanessa duarte
"Bruno, excelente servicio"
We responded:
"¡Muchas gracias por tu comentario! Nos alegra saber que el servicio de Bruno fue excelente. Trabajamos duro para ofrecer la mejor experiencia a nuestros clientes y tus palabras son muy motivadoras. ¡Esperamos verte de nuevo pronto!"
Brenda Acosta
March 7, 2025
5
out of
5
rating by Brenda Acosta
"Gracias a Bruno por ayudarme"
We responded:
"De nada, me alegra saber que Bruno pudo ayudarte. ¡No dudes en contactarnos si necesitas más asistencia en el futuro!"
Shai Sabag
February 28, 2025
5
out of
5
rating by Shai Sabag
"Thank you Megan for your help"
We responded:
"Thank you for your feedback! We're glad to hear that Megan was able to assist you. We'll be sure to pass along your gratitude to her. If you need any further assistance, please don't hesitate to reach out."